GDPR 2018 and Privacy

Guildford Spectrum (GS) conforms to the GDPR 2018 and other applicable European Union data protection legislation. To view our privacy policy, please click here.


Terms & Conditions of Use

Your use of this website is subject to the following conditions and you should not use this website unless you accept these conditions:

  1. The information contained in this website has been prepared solely for the purpose of providing information about GS and the services we offer.
  2. Ice Hockey and Ice Skating tickets can be purchased online up to 2 hours before the event. All purchases after this time must be completed in person at Guildford Spectrum main reception (tickets cannot be purchase by telephone less than 2 hours before the event).
  3. Leisure Pool online tickets are available to purchase up to 2 weeks in advance and can be purchased right up to the start of each session time subject to availability. If you have booked for a Leisure Pool session, entry to the pools changing room will be permitted no earlier than 15 minutes prior to the session start time as shown on the ticket.
  4. If you are booking Leisure Pool tickets, please note that all children under 9 years of age must be accompanied in the water by a responsible adult. Only 2 children under 9 years to every one adult of which only one child can be under 4 years.
  5. If for reason beyond our control, the event / session needs to be cancelled, then a full refund will be provided.
  6. GS accepts no liability to any person for loss or damages incurred as a result of reliance upon material contained at this website.
  7. Event details on the site are subject to change without prior notice. GS accepts no responsibility for the accuracy of information or material accessed through the site.
  8. By logging on, you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via the GS site or your access to it.
  9. We are not responsible for the content of any linked sites and the inclusion of any link does not imply any endorsement of that linked site.
  10. You will only use this website for personal private use.
  11. An administration charge of 5% of the total transaction fee will be charged. This fee enables us to invest in the products provided at Guildford Spectrum to maintain the level of service our customers expect.
  12. Active points cannot be awarded or redeemed for online bookings.

Guildford Spectrum Terms & Conditions of Sale and Exchanges

  1. Every event attendee must have a ticket.
  2. All ticket sales are subject to a 5% of the total transaction administration fee.
  3. Tickets are non-refundable and may not be sold to any third party.
  4. Discount vouchers, coupons and other offers are not valid in conjunction with any advance rates.
  5. All prices are subject to change.
  6. Ice Hockey Ticket holders consent to the recording and filming of themselves as members of the audience.
  7. GS reserves the right to refuse admission or attendance.
  8. GS has a No Smoking Policy throughout the building.
  9. Glasses, bottles, cameras and recording equipment etc. are not allowed in any of our arenas unless by prior agreement with event organisers/hirers.
  10. GS reserves the right to make any alterations to our event programme rendered necessary by unavoidable causes.
  11. Refunds and exchanges will not be available.
  12. If concession discount is available for the event you must be: a senior citizen, unwaged, on benefits or a full-time student. Proof of concessionary status will be required when you pick up your tickets from the Box Office.
  13. Ticket(s) must not be re-sold for profit or commercial gain by any outlet other than GS Box Office. Failure to comply will make this ticket void. Your statutory rights are not affected.
  14. Comments or suggestions, please write to: Marketing Dept. Guildford Spectrum, Parkway, Guildford, Surrey, GU1 1UP.
  15. Proof of your address & telephone number will be required when collecting your ticket(s) from the Box Office.

Guildford Spectrum Copyright Notice

The text and images contained in this website belong to GS and are protected by copyright and other intellectual property rights. You can print or download any part of these text and images for personal use only and is subject to the following conditions:

  1. The material may not be used for commercial purposes.
  2. The copies must retain any copyright or other intellectual property notices contained in the original material.
  3. The products, technology or processes described in this website may be the subject of other intellectual property rights reserved by GS. No licence is granted in respect of those intellectual property rights.
  4. Images, trade marks and brands displayed on this site are protected by copyright, trade mark and other intellectual property laws and may not be reproduced or appropriated in any manner without written permission of GS.

    If you have any questions/comments about privacy, you should email us at


Wealden Leisure Ltd, Trading as Freedom Leisure | Address: Freedom Leisure, The Paddock, 1-6 Carriers Way, East Hoathly, East Sussex BN8 6AG, UK | Company Number: IP29336R | Tel: 01825 880260 | Email:

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